Data Storage and Backup

Where is my data stored?

Your data is stored using AWS infrastructure with object storage. The physical location of the data depends on the server you selected. Nygen's infrastructure spans 22 global data locations. Once you upload your data to one of these locations, it remains there until you delete it.

How long can data be stored on Nygen's servers?

Data can be stored indefinitely on Nygen's servers as long as your account remains active. If an account is inactive for 12 months, Nygen reserves the right to delete the data. When a subscription with Nygen expires, the data is not automatically deleted but is locked. Users can delete this data at their discretion.

Datasets deleted on ScarfWeb are immediately removed from our system and the cloud. Within one week of deletion by the end-user, all traces of the data are eradicated from the backup system.

What are the costs associated with data storage?

There are no additional charges for storing your data on Nygen.

How do I delete my data?

You can delete your data at any time through the Nygen interface. Once deleted, your data will be removed from our system and the cloud immediately. Within one week, all traces of the data are eradicated from the backup system.

Is my data backed up?

Yes, your data is regularly backed up to ensure its safety and availability. Backups are stored in multiple locations to provide redundancy and protection against data loss.

Is my data safe against hardware faults?

Yes, your data is protected against hardware faults and is regularly backed up:

• Hardware Fault Tolerance: We use S3-based object storage from AWS, which provides fully managed hardware fault tolerance for the stored datasets. This means that even if there is a hardware failure, your data remains safe and accessible.
• Backup Routines: Our database undergoes hourly and weekly backup routines to ensure that your data is consistently saved and can be restored in case of any unexpected events.