ScarfWeb Knowledge Base

We implement multiple layers of security:

Encryption: Your data is encrypted in transit and at rest using industry-standard protocols.
Access Controls: Robust access control mechanisms ensure only authorized personnel can access your data. All Nygen employees follow two-factor authentication procedures and use secure password storage tools. Their access to cloud infrastructure expires in 8 hours.
Firewalls and Intrusion Detection: We employ advanced firewalls and intrusion detection systems to monitor and protect our network.

Your data is encrypted using industry-standard encryption protocols both in transit and at rest. This ensures that your data is protected from unauthorized access at all times.

Nygen uses automated vulnerability detection systems in its codebase that might arise from other software dependencies. Any identified threats are addressed immediately.

1. Change your password immediately.
2. Enable two-factor authentication (if not already enabled).
3. Contact Nygen support to report the issue and get further assistance.

Contact Nygen's support team immediately at support@nygen.io. We take all security reports seriously and will investigate any issues promptly.

We generate SHA256 checksums of your uploaded files and verify them post-upload. This ensures that the data you upload remains intact and unaltered during the transfer process.

Yes. We provide the generated SHA256 checksums for your uploaded files. You can compare these checksums with your local files to verify that the data remains unchanged.

You can request on-demand integrity checks through your account interface to verify the current state of your data. This is available for users in certain subscription plans.

We use state-of-the-art access control protocols to ensure your data is secure. Nygen or others can access your data only when:

• You have requested support from Nygen, requiring us to examine your files to debug issues.
• You have shared your data privately with someone using their email address, granting them read-only access.
• You generated a public link, allowing anyone with the link to access a read-only version.

Users' datasets are never indexed, crawled, or otherwise used by Nygen for any purpose other than hosting and providing support.

Yes, Nygen complies with all relevant data protection regulations, including GDPR, CCPA, and others. We are committed to protecting your privacy and ensuring your data is handled in accordance with legal requirements.

Your data files, analysis, and associated metadata are not shared with any third party other than our cloud storage provider, AWS (ISO/IEC 27018:2019 certified).

We share users' emails with third-party providers for specific purposes:
• Auth0: User authentication
• Posthog: Activity monitoring (30-day retention)
• UserFlow: Onboarding workflows
• Hubspot: Support and sales
• Brevo / SendGrid: Transactional emails
• JumpShare: Unstructured data files
• Stripe: Payments

All third-party providers are subject to strict data protection requirements.

Technical Support: Help with errors or questions about platform steps.
Upload Support: Uploading custom file formats from existing projects, generally within 24 hours.
Data Procurement: Downloading files from GEO or other public portals and making datasets available in your ScarfWeb account, generally within one week.
Custom Analysis: Custom analysis support for tasks connected to ScarfWeb.

We provide custom support for tasks connected to ScarfWeb that align with our roadmap, including:

• Modality integration
• Statistical significance analysis
• Pathway enrichment analysis
• Doublet detection
• Quality reports on raw matrices
• ADT normalization from multiple batches
• Merging samples from multiple species
• Bulk generation of figures

Nygen reserves the right to decline requests that are too extensive. Our licenses are product licenses, not service packages.

Standard licenses do not guarantee delivery timelines. Historically, most datasets are delivered within a week. We provide an initial assessment within a few business days, checking count matrix availability, metadata, etc. We also contact paper authors if datasets are not readily available.

Enterprise customers can negotiate SLAs (Service Level Agreements) based on their organization's needs.